VIZIO Wins “Top 10” Award and Seven Stevie Awards for Outstanding Customer Service
We are excited to announce VIZIO has won a total of seven Stevie Awards; two gold, one silver, four bronze, and a ‘Top 10 Award’ for best body of work in the seventh annual Stevie Awards for Sales & Customer Service.
In addition to being ranked ”Highest in Customer Satisfaction with HDTVs” by J.D. Power and Associates and an A+ Better Business Bureau rating, VIZIO added to their customer service accolades with their 12th Stevie Award, one of the highest honors for exceeding customer service expectations in the consumer electronics industry.
The Stevie Awards for Sales & Customer Service recognize the achievements of sales, business development, customer service, and call/contact center professionals worldwide. Over 1,000 entries were submitted for this year’s awards from prestigious companies in various industries. The international competition included companies from Canada, UK, Mexico, Panama, India, and others. A new addition to this year’s Stevie Awards is the ‘The Top 10 Awards,’ ten best-of-competition prizes that were awarded to the organizations that submitted the best body of work to the competition. The winners of the Stevie Awards were honored during a gala banquet on Monday, February 25, 2013 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.
With 100% U.S. based support, VIZIO’s customer service team is comprised of just over 350 employees who handled over two million contacts last year.VIZIO’s support team covers TVs, PCs, sound bars, and other VIZIO flagship product lines. Four levels of support help to ensure that customers get their queries resolved on the first call. The team is trained to communicate with customers via social media, chat, email, phones, and the mail.
VIZIO’s Dakota Dunes Contact Center won Stevie Awards in the following categories:
- (Gold Award) VIZIO’s Derek Teut – Manages to Make a Difference – Category: Manager of The Year
- (Gold Award) VIZIO’s Rose Ann King – Customer Service Royalty – Category Back-Office Customer Service Professional of the Year.
- (Silver Award) VIZIO’s Connected Team – Puts the Personal in Personal Computer Support – Category: Front-Line Customer Service Team of the Year, accepted by Derek Teut
- (Bronze Award) Customer Service Department of the Year – Category: All Other Industries, accepted by VP Scott Patten
- (Bronze Award) VIZIO’s IT Department – Not Your Average Nerds – Category: Best Use of Technology in Customer Service, accepted by VP Scott Patten
- (Bronze Award) VIZIO’s Reseller Support Team – Category: Service Team of the Year, accepted by Greta Rogers
- (Bronze Award) VIZIO’s Bryna Sanchez – Genuinely Cares – Category: Young Customer Service Professional of the Year
“We’re very proud that VIZIO was honored with these seven awards, marking a total of twelve Stevie Awards for our team in the past two years,” said Scott Patten, V.P. of Support at VIZIO. “VIZIO’s mission is helping people by understanding customer needs and delivering exceptional customer satisfaction and a great customer experience. These awards again affirm VIZIO’s reputation as the top customer service and sales support focused company. We owe this award to the hard work and dedication of our support team, who continue to make VIZIO customers satisfied. It’s an honor to be selected and nominated for so many individual, departmental, and company awards.”
More than 1,100 entries from organizations in various industries were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide. Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales professionals; and additional categories to recognize new products and services as well as solution providers.
“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards. “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”